Trained to the highest levels of domestic and hotel service, our staff are happy to move between formal styles of dining to simple, relaxed family gatherings. The most important thing to us is that your ski holiday feels luxurious to you, whether that means a reservation for the best table in town, a smiling concierge to meet you when you arrive, or simply the children’s favourite homemade ice-cream flavour for dessert. Our mission is to offer a truly professional and personal service that is defined by our clients’ wishes.
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Our service starts long before you arrive in Zermatt. We have a dedicated team of pre-arrival concierges with incomparable local knowledge. They regularly visit Zermatt and Christiania, so when you speak to them they will know the property, have spent time in the village, skied on the slopes and developed relationships with the local suppliers to ensure you experience the best that Zermatt has to offer. They can help you pre-organise everything, from the moment you step off the plane through to your return home and all that comes in between, allowing you to relax and make the most of your time at Christiania.
On the eve of your arrival, a member of our resort team will be in touch with you. They will welcome you to Christiania and our pre-arrival concierge will have handed over all the details of your stay – from ski instruction bookings to restaurant reservations to specially planned birthday surprises. Not only are they there to provide a concierge service, they can answer any questions you have about the properties and are available on the phone or in person to meet with you. They are passionate about delivering the very best service, finding a solution to every request and ensuring you leave with memories of happy moments together with your loved ones.
Our whole team shares a passion for winter sports and the mountains. For us, the best way to get the most out of your time on the slopes is to book a ski instructor. Whether you are a complete beginner or a seasoned and experienced thrill-seeking skier, our team of highly qualified instructors can deliver lessons to fit your requirements. Tell our pre-arrival team your abilities and requirements and they will work with our head instructor to pair you with the right instructor for you.
Wake up to a freshly prepared and laid out breakfast, with local produce, warm croissants, and fresh coffee when you book one of the apartments on a catered basis. Our breakfasts combine locally sourced produce with continental staples to ensure you are ready for a day out exploring Zermatt. Available when booked on catered classic or catered luxe basis.
Our team of highly trained chefs are passionate about pushing the envelope when it comes to alpine dining and delivering the very best for our guests. They take their cues from you and will be in touch ahead of your arrival to tailor the menu to your specific tastes and requests, whether it is a four-course fine dining experience or a cosy family pizza night. Available when booked on catered classic or catered luxe basis.
We have a considered selection of wines, spirits and champagne as well as the option to order personally selected bottles prior to your holiday, or once you are in the resort. Your catered ski chalet will be stocked with our Bramble bar, including Belvedere Vodka, Hendricks Gin and Glenmorangie Whiskey. Alternatively, we offer Seedlip non-alcoholic gin, bringing you a selection of creative alcohol-free après options. Available when booked on catered classic or catered luxe basis.
We employ teams of professional housekeepers who are discreet and diligent. They will ensure when you return from a day on the mountain that the dishes are done, the bathrooms are spotless and you can climb into your freshly made bed. Available when booked on an accommodation only, self-catered, catered classic or catered luxe.
